Help — booking, queues, payment and rewards
The things people ask most. Each one ends where you can go and do it.
How do I change or cancel a booking?
Open the booking and use Reschedule or Cancel. Each salon sets its own free-cancellation window, and the booking shows you the deadline for that salon rather than a general rule.
My bookingsWhat is a walk-in queue?
Some salons take walk-ins as a live line you can join from your phone. You get a place and a rough wait, and the page updates itself while you wait — there is nothing to refresh and nothing to keep checking.
Find a salonHow do I pay?
In the shop, at the salon. Tho records what you booked or ordered and what it costs; the money changes hands between you and the salon. There is no card payment here.
How do points work?
Salons that run a loyalty programme award points when a booking is completed, or when they hand over a product order — not when either is made. When you have enough for a reward you claim it here and show the code at the till.
My rewardsSomething here is wrong or abusive
Report it. Reports go to our moderators rather than to the salon, they are read by a person, and the person you report is not told who reported them. You can also block someone so their messages stop reaching you.
What can’t be postedHow do I delete my account?
From your profile, at the bottom. It removes your sign-in and your personal details permanently and frees the email for reuse. Past bookings and reviews stay with the salon as its business record, with your name removed.
My profile